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iPad & Tablets - Data Plans and Support FAQs

To get your wireless data usage in real time, search for "Bell MTS MyAccount" in Google Play or the Apple App Store. Download the free app and install it on your wireless devices.

Apple App Store   Google Play Store

Purchase & Activation Questions
  1. Where can I buy an iPad?

    iPad is available through MTS in a variety of models and colors. Visit Apple iPad for additional information on products and pricings.

    iPads purchased through non-Bell MTS locations can also be activated on the Bell MTS network. These products can be purchased from the Apple website, Apple Store, and other Apple authorized resellers. Visit apple.ca for more information.

  2. Where can I purchase my iPad Plan?

    You can get a plan for your iPad or tablet from any Bell MTS store. The Prepaid iPad plans can be renewed, changed, and managed online at Bell MTS Prepaid Wireless Account.

  3. Where can I renew my iPad Plan?

    You can renew your Prepaid Tablet Starter or Tablet Plus iPad plan online at Bell MTS Prepaid Wireless Account.

  4. What do I need to login to Bell MTS Prepaid Wireless online account for the first time?

    To login to Bell MTS Prepaid Wireless Account, you will need your 10 digit prepaid number and a temporary password to login to Bell MTS Prepaid Wireless Account for the first time. After your first login, you can change the password to whatever you like.

  5. I don't know my 10 digit prepaid number, how do I get it?

    If you do not know your 10 digit prepaid number, you can locate it on your iPad using these steps:

    • On iPad home screen, touch Settings.
    • Touch General.
    • Touch About.
    • "Cellular Data Number" is listed - this is your 10 digit phone number.
  6. How do I get my temporary Bell MTS Prepaid Wireless online account password?

    To retrieve your Bell MTS Prepaid Wireless Account password manually, simply follow these steps:

    • Call 1-888-283-1873
    • When prompted, enter your 10 digit prepaid phone number.
    • When prompted to enter your password, enter "1234".
    • Wait for the "Welcome to Bell MTS Prepaid Wireless" and "To manage your account, visit Bell MTS Prepaid Wireless online account" messages.
    • When prompted, press 6 to obtain your Bell MTS Prepaid Wireless Account temporary password, in order to log in to Bell MTSS Prepaid Wireless Account online.
    • Make sure to write down your temporary password .
  7. If I want to upgrade or downgrade my iPad Plan, what do I do?

    Customers can upgrade and/or downgrade between the Tablet Starter and Tablet Plus iPad plans online at Bell MTS Prepaid Wireless Account.

  8. Where can I get the micro-SIM card for the iPad?

    You can get a micro-SIM at a Bell MTS store. A Micro-SIM card is provided free of charge when activated on a Bell MTS prepaid data plan for iPad. If you purchase a SIM card without activating a prepaid iPad plan, the retail price of the SIM is $10. See our store locator for the location nearest you.

  9. Can Bell MTS Customer Care activate my iPad prepaid plan?

    No, we prefer you to activate your iPad plan at a Bell MTS store to ensure your data is working properly before you leave the store.

Roaming Questions
  1. Can I use my iPad plan outside of Canada on the wireless network?

    Not at this time. Your plan will include roaming across Canada, but cannot be used outside of Canada. For more information on the coverage area, visit our Canada Coverage Map.

  2. Can I use my iPad plan outside of Manitoba?

    Yes, your plan will include roaming across Canada, but it cannot be used outside of Canada. For more information on the coverage area, visit our Canada Coverage Map.

Plan & Sim Card Questions
  1. Can I put my iPad SIM card in another device?

    No, the iPad plan and SIM are only for use in iPad devices. Your data will be stopped if you put your SIM in another device. To get your data working again, you will need to call us at 204 225-5687.

  2. Can I send text/picture/video messages with my iPad, make voice calls, or download ringtones or screen savers to my iPad?

    No, the iPad does not support this functionality.

  3. Can I access the Internet without signing up for an iPad plan?

    Without an iPad plan, you cannot access the Internet via our 4G network or Bell MTS WiFi hotspots. If you have a built-in Wi-Fi function on your iPad, you can connect to the Internet in Wi-Fi locations to which you have access to (like your home Wi-Fi).

  4. Can I put an iPad plan on another tablet computer?

    Yes, these plans are available on both iPad and other tablet computers.

  5. I'm not sure if I need 250MB or 5GB, what would you recommend?

    We recommend the 5GB plan for the iPad. It gives you the most value for your money and you won't have to worry as much about using up all of your data, especially if you plan to stream video to your iPad.

Customer Service
  1. I have a problem with my iPad, who do I call?

    For customer support for your iPad hardware, software or applications, contact Apple at 1-800-263-3394. For customer support for your iPad plan and 4G network connection issues, contact Bell MTS at 204 225-5687.

  2. How do I cancel or change my iPad plan?

    To change a Prepaid iPad or tablet plan, please visit Bell MTS Prepaid Wireless Account and log in to manage your account. To make changes to your existing Flex Data Plan for iPads & Tablets, please contact Bell MTS Customer Care.

Wi-Fi Questions
  1. Can I connect to MTS Wi-Fi hotspots with my iPad?

    Bell MTS is offering unlimited access to hundreds of Bell MTS Wi-Fi Hotspots with the purchase of Bell MTS iPad plans. As long as your iPad plan has data left in it, you can connect to Bell MTS Wi-Fi Hotspot with the Wi-Fi function on the iPad.

  2. How do I log in to an Bell MTS Wi-Fi hotspot location?

    • Ensure that the built-in Wi-Fi function on the iPad is set to "ON" and the Cellular Data function is set to "OFF".
    • Once you attempt to view a web page, an Bell MTS Wi-Fi landing page will automatically appear on your Wi-Fi enabled iPad.
    • The landing page will provide login and payment options:
      • Log In ID: your 10DigitPhoneNumber@WiFi.mts.net.
      • Enter the 8 digit Temporary Password that was provided to you at time of activation.
      • If you have lost your password, please call us at 204 225-5687.
      • For a list of Bell MTS Wi-Fi hotspots, visit our Wi-Fi Locator.
  3. Do I still get Bell MTS Wi-Fi when I've used up my data plan?

    No, once you have used up your data, access to the Bell MTS Wi-Fi hotspots will end. To regain access, you will need to purchase another data plan.

  4. I want to use Wi-Fi when I am at home and 3G when I am away from home. How can I do this?

    Your iPad can do this automatically for you. After setting up your Wi-Fi connection on the iPad, the device will automatically connect to your Wi-Fi when you are in range of your Wi-Fi, and it will switch over to 3G when you are not in range.

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