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Why do my calls drop/disconnect whenever I am at xx location?

A dropped call is often related to low signal strength, location, possible tower congestion, or an issue with the device.

  1. Wait for 5 minutes and try making the call again as it could be a temporary issue.
  2. Check the signal bars on your device. If the reception is poor try moving to a different location.
  3. Always check to see if the problem occurs in different locations. If it's specific to a single location then it could be a localized issue.
    1. Check the Wireless Coverage Map as it could be an area with low coverage.
    2. Try the device specific troubleshooting steps. If the problem continues Contact Us.
Blackberry

Restart your Blackberry to reload the software and renew your connection to the network.

  1. Remove the battery cover.
  2. Remove the battery.
  3. Wait one minute.
  4. Replace the battery.
  5. Replace the battery cover.
  6. Wait for your device to restart.
Apple iPhone
  1. Restart the device to reload the software and renew your connection to the network.
    1. Press and hold the Sleep/Wake button for a few seconds.
    2. When the red Slide to power off slide appears, slide to power off.
    3. Press and hold the Sleep/Wake button until the Apple logo appears.
  2. Reset the network settings.
    1. Tap Settings.
    2. Tap General.
    3. Tap Reset.
    4. Scroll down and tap Reset Network Settings.
Android

Power cycle the device by turning off for 30 seconds and then on again.

Windows Phone

Restart your device to reload the software and renew your connection to the network.

  1. Press and hold the Power button.
  2. When prompted, slide down to power off.
  3. Wait 10 seconds.
  4. Press and hold the Power button to turn your smartphone on.

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