Skip Navigation

U.S. 3G / HSPA Network Discontinuation

As of February 2022, wireless carriers in the U.S. began phasing out their 3G / HSPA wireless network service in the U.S. (including Puerto Rico and the U.S. Virgin Islands). Here are the latest updates on Bell’s roaming partners’ 3G / HSPA network discontinuance:

  • AT&T discontinued its 3G / HSPA network service as of February 20221
  • T-Mobile announced its 3G / HSPA network service will be discontinued as of July 2022 2

1 When the AT&T 3G / HSPA network is discontinued, customers will have access to T-Mobile’s 3G / HSPA network or another available roaming partner in the U.S. until it has been discontinued.

2 After T-Mobile discontinues service, customers will continue to be able to roam in the U.S. where 3G / 2G service is available on another roaming partner but there is no guarantee of roaming coverage for impacted devices.

The discontinuation of service will impact Canadian wireless subscribers (including Bell MTS subscribers) who are travelling in the U.S. and using devices that do not support 4G LTE data and Voice over LTE (VoLTE) roaming for voice services.

If you are travelling to the U.S. after February 2022, ensure you have roaming capabilities by switching to a monthly plan and compatible device from Bell Mobility. Visit your nearest Bell MTS store to discuss your wireless options. To view a list of devices compatible with U.S. roaming, click here.

For questions regarding the 3G / HSPA service discontinuation in the U.S. or to upgrade your device:

 

Business customers: Contact your Bell MTS Business Sales Executive

FAQs

Will the U.S. 3G / HSPA network discontinuance affect my service in Canada?

No. Coverage on the Bell MTS network is not impacted by the U.S. 3G / HSPA network discontinuance. Your phone can still be used as normal when in Canada.

What is a 3G / HSPA wireless network?

3G / HSPA refers to a third generation of wireless access standards that allows devices to connect to the internet and to place and receive voice calls. 3G / HSPA was introduced in the early 2000s and has been followed by 4G LTE and, most recently, by the newest generation of wireless standards, 5G.

What is Voice over LTE (VoLTE) roaming?
  • Voice over LTE (VoLTE) is the next generation of voice calling which enables faster call connection times and improved voice quality service.
  • VoLTE capable smartphones will enable you to make and receive calls when in a 4G LTE coverage area.

Learn more

To continue roaming in the United States, it is recommended that Bell MTS customers switch to a VoLTE roaming compatible device with Bell Mobility.

How will my service be impacted once AT&T and T-Mobile discontinues their 3G / HSPA network in the U.S?

To continue roaming in the United States, it is recommended that Bell MTS customers switch to a VoLTE roaming compatible device with Bell Mobility in order for voice calls to continue to be supported in the U.S. after the 3G / HSPA service discontinuation dates.

3G/HSPA-only impacted (but not limited to) devices

  • Voice (including emergency calls to 9-1-1) and data services will no longer continue to be supported on AT&T and T-Mobile starting as of the dates above.
  • Data services (e.g. connecting to the internet, using mobile apps and email) will no longer be supported on AT&T and T-Mobile starting as of the dates above.

Included Impacted (but not limited to) 3G devices

 

4G LTE impacted (but not limited to) devices

  • Voice services (including emergency calls to 9-1-1) will no longer continue to be supported on AT&T and T-Mobile starting as of the dates above.
  • Data services (e.g. connecting to the internet, using mobile apps and email) will continue to be supported when in 4G LTE network coverage on AT&T and T-Mobile (standard roaming data charges apply)

Included Impacted (but not limited to) 4G devices

 

4G LTE (with VoLTE roaming capability)

To continue roaming in the United States, it is recommended that Bell MTS customers move to Bell Mobility.

What do I need to do in order to ensure I am able to access VoLTE on my VoLTE roaming compatible device?

To continue roaming in the United States, it is recommended that Bell MTS customers switch to a VoLTE roaming compatible device with Bell Mobility.

Some devices will default automatically to having the 4G LTE and VoLTE service selected; however, on other devices you may need to ensure that the 4G LTE and VoLTE service are set to on.

Enabling VoLTE on your phone

How can I determine if I am on AT&T or T-Mobile's 3G / HSPA network when roaming?

Near the battery icon on the display on the device there will be a 3G / HSPA network identifier.

How can I tell if I have a 3G / HSPA only device or a 4G LTE device that supports VoLTE?

There are a number of ways to determine what network standards your device supports.

  1. In your device settings look for your mobile network connection details. Depending on your device and the applicable operating system, you should be able to see a list of which type of network connections your device supports.
  2. You can check the specifications for your device on your device manufacturer’s website or device documentation to determine what network connections it supports and whether it also supports VoLTE.
  3. Check network compatibility of your device.
  4. Check devices that are VoLTE roaming compatible.
Will I still be able to make / receive voice calls while roaming in the U.S. on AT&T and T-Mobile after they discontinue their 3G / HSPA network?
  • Voice calls will no longer be supported on AT&T’s and T-Mobile’s 3G / HSPA network after the 3G / HSPA service discontinuation dates.
  • Voice calls will be supported on AT&T and T-Mobile's 4G LTE network on Bell Mobility that support both VoLTE and VoLTE roaming. Bell MTS customers should be encouraged to move to Bell Mobility with a VoLTE capable device.
  • To continue roaming in the United States, it is recommended that Bell MTS customers switch to a VoLTE roaming compatible device with Bell Mobility.

Compatible devices

Visit a Bell MTS store

Will I still be able to make emergency calls to 9-1-1 while roaming in the U.S. once AT&T and T-Mobile have discontinued their 3G / HSPA network?

Emergency calls to 9-1-1 will no longer be supported on on AT&T's and T-Mobile's 3G/HSPA network after the 3G/HSPA service discontinuation dates.

Voice calls, including 9-1-1 calls, will be supported on AT&T and T-Mobile's 4G LTE network on Bell Mobility devices that support both VoLTE and VoLTE roaming.

What should I do if my device is no longer supported on AT&T and T-Mobile's 3G / HSPA network in the U.S?

In order to continue using your device for voice services when travelling in the U.S. on AT&T and T-Mobile’s 4G LTE network, you will need a Voice over LTE (VoLTE) roaming compatible device.

Compatible devices

To move to Bell Mobility and upgrade your device, visit a Bell MTS store

Will I still be able to use my device and connect to Wi-Fi when travelling in the U.S. even though my device is no longer supported on AT&T and T-Mobile 3G / HSPA networks?
The AT&T and T-Mobile 3G / HSPA network service discontinuation should not impact your ability to use your device’s Wi-Fi capabilities when connected to a Wi-Fi network.

Support

Hours of operation