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CDMA Network Changes

CDMA Network Discontinuation

Please note that as of April 30, 2019, the Bell MTS CDMA network has been replaced with a more advanced generation technology, 4G LTE. As a result, CDMA devices no longer have access to the network and associated services (calls including 9-1-1, text and data) are no longer available.

A notification was sent to customers in remaining CDMA coverage areas throughout Manitoba with instructions on how to transition to our 4G network technology, which offers coverage to 97% of the Manitoba population.

Bell MTS is committed to providing its customers with the most advanced wireless technologies to serve their needs. Customers with CDMA devices that have not yet transitioned to the 4G LTE network have until May 31, 2019 to contact usfor options.

For questions regarding the CDMA discontinuation or to move your service to 4G LTE, please call:

  • Customers on a monthly plan: Contact 1 866 778-5524 by May 31, 2019 for options. After May 31, 2019 please call 1 800 883-2054or visit a Bell MTS Store.
  • Customers on a prepaid plan: Contact 1 866 778-5524 by May 31, 2019 for options.. After May 31, 2019 please call 1 800 883-2054 or visit a Bell MTS Store.
  • Corporate customers: call your Bell MTS Business representative

Frequently Asked Questions

Is the CDMA network discontinuation across Canada?

Yes. The CDMA network discontinuation began in 2017 and was completed on April 30, 2019. Below is a list of regions affected and discontinuation end dates.

End date Regions
April 30, 2019 Manitoba
Ontario
Rest of Québec
Prince Edward Island
Newfoundland and Labrador
New Brunswick
Nova Scotia
December 31, 2018 US Roaming (including Puerto Rico and the US Virgin Islands)
June 1, 2018 Fort Nelson, British Columbia
Québec City (and the South Shore), Québec
Kenora, Ontario
Nunavut
Yukon
North West Territories
July 5, 2017 Saskatchewan
June 30, 2017 Alberta
British Columbia (excluding Fort Nelson)
Gaspé region in Québec
Were customers notified of the CDMA discontinuation?

Yes. All affected customers still using the CDMA network were notified in advance of the discontinuation.

Will I still be able to make/receive calls (including 9-1-1 service)?

No. You will no longer be able to make or receive calls (including 9-1-1 ) with a CDMA phone.

I had a prepaid phone on CDMA. What will happen to the unused balance on my Prepaid account?

Prepaid customers will no longer be able to manually or automatically top-up on their current CDMA phones. Prepaid balances will expire across all regions on the dates mentioned below; however, if you upgrade your phone to one that runs on the 4G LTE network technology before the balance expiry date, your balance will be transferred to your new phone and you will be able to top-up manually or automatically once again.

Balance expiry Regions
July 27, 2019 Manitoba
Ontario
Rest of Québec
Prince Edward Island
Newfoundland and Labrador
New Brunswick
Nova Scotia
September 20, 2018 Fort Nelson, British Columbia
Québec City (and the South Shore), Québec
Kenora, Ontario
Nunavut
Yukon
North West Territories
July 31, 2017 Saskatchewan
Alberta
British Columbia (excluding Fort Nelson)
Gaspé region in Québec

 

For any questions or concerns, please Contact Us or send a letter to:

P.O. Box 6666
333 Main Street
Winnipeg, MB R3C 3V6

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