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Why is there no picture on my TV screen?

If you are experiencing a black or blue screen on your TV:

Note:

If you have multiple TV's and MTS Set Top Boxes (STB's), determine if the issue is present on one TV only or Multiple TV's.

  • If the Issue is present on all TV’s, it may simply be due to a missed payment. Please visit Bill Payment Options for different ways to pay your bill.
  • If the issue is affecting one channel only on all TV’s, it may be due to a channel lineup change or programming change. In some cases, Sporting events may be subjected to a local "blackout" without warning.
  1. Ensure that your HDTV is on the same source/input as your Bell MTS Fibe TV service.
    1. Press the TV button on your Bell MTS Fibe TV remote control.
    2. Press the TV/Video button.
    3. Wait 10 seconds.
    4. Repeat steps b and c continually to cycle through all the available source/inputs on your TV until the correct source/input is selected. (ie. HDMI 1, HDMI 2, Component 1, Component 2, etc.) On standard TV’s (non HDTV), you may have only 2 choices, TV or Video.
  2. If the source is correct ensure set-top box has sync:
    1. Verify that the green "Link" light is illuminated on the STB.
    2. If no green light is present, continue to step 4.
  3. If the problem persists:
    1. Unplug the HDMI cable from your Bell MTS Fibe TV Set-top Box.
    2. Wait 30 seconds.
    3. Plug the HDMI cable back in.
    4. Wait for the signal to initialize.
    5. Make sure all cables connected on the set-top box and your TV are secure.
  4. If you are still experiencing a problem:
    1. Make sure ALL Ethernet and/or Coax cables are securely in place.
    2. Unplug the power from the Bell MTS 2Wire or Pace RG as well as the affected set-top boxes.
    3. Wait 60 seconds.
    4. Plug the power back into the Bell MTS 2Wire or Pace RG.
    5. Wait for the lights on the Bell MTS 2Wire or Pace RG to initialize.
    6. Plug the power back into the affected set-top boxes.
    7. Wait for the signal to initialize.

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