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Why is my TV picture breaking up and freezing?

If at any time while watching your Bell MTS Fibe TV service, the picture either freezes, is pixilated or both, a simple reset may be all that is needed to repair the issue.

General pixilation and freezing occurs when there is a disruption in the TV signal, or there is a weak signal altogether.

  1. Check your connections:
    • Unplug the HDMI cable from your Bell MTS Fibe TV Set-top Box.
    • Wait 30 seconds.
    • Plug the HDMI cable back in.
    • Wait for the signal to initialize.
    • Make sure all cables connected on the set-top box and your TV are secure.
  2. If you are still experiencing a problem:
    • Make sure ALL Ethernet and/or Coax cables are securely in place.
    • Unplug the power from the Bell MTS 2Wire or Pace RG as well as the affected set-top boxes.
    • Wait 60 seconds.
    • Plug the power back into the Bell MTS 2Wire or Pace RG.
    • Wait for the lights on the Bell MTS 2Wire or Pace RG to initialize.
    • Plug the power back into the affected set-top boxes.
    • Wait for the signal to initialize.
  3. If the problem persists, please Contact Us.

Note:

If the issue persists after powercycling all the Bell MTS equipment, there may be an issue on the network beyond your control. Please identify which channels are affected and Contact Us.

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