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Residential Gateway (RG) Model 3800HGV-B

Front Panel Lights

Key LED Description
1 Power
  • Solid Green: Residential Gateway is powered on.
  • No light: Residential Gateway is not receiving power.
  • Flashing Red: Residential Gateway is booting.
  • Red: Residential Gateway could not boot/start.
2 Ethernet Flashing Green: Traffic is being sent/received.
3 USB-PC Not compatible with Bell MTS service.
4 Wireless Flashing Green: Traffic is being sent/received.
5 HPNA
  • Solid Green or Flashing Green: HPNA (Coaxial connection) is working properly.
  • No light: HPNA (Coaxial connection) is not active.
6 Phone 1 and 2 Not compatible with Bell MTS service.
7 Broadband
  • Solid Green: Good Internet connection.
  • No light: Residential Gateway is not yet fully powered.
  • Flashing Green: Residential Gateway is attempting to establish an Internet connection.
  • Flashing Red: No DSL or Ethernet signal on the line.
  • Flashing Green and Red: Connection failed for over 3 consecutive minutes.
8 Internet
  • Solid Green: Residential Gateway is connected to the Bell MTS network.
  • Flashing Green: Residential Gateway is trying to connect to the MTS network.
  • Red: Residential Gateway failed to connect to the Bell MTS network.
  • No light: Bell MTS network connection has not yet been established.
Rear Panel Function

Key Item Function
1 Power DC Power Adapter Connector.
2 Reset Press and hold for 5 seconds to reset to factory defaults.
3 Cable Line HPNA (Coaxial) connector to connect your Set-Top Boxes to the Residential Gateway.
4 USB-PC USB Port - Not compatible with Bell MTS service.
5 Local Ethernet 1-4 RJ-45 Ports (Ethernet) to connect computers and other network devices to the Internet.
6 Broadband For Bell MTS FiON customers only. RJ-45 Ports (Ethernet) to connect the Residential Gateway to the MTS service.
7 Phone Line RJ-45 Ports (Ethernet) to connect the Residential Gateway to the MTS service.
8 Lines 1 & 2 Not compatible with Bell MTS service.
9 Aux Line Not compatible with Bell MTS service.
Finding the MAC Address and Wireless Network Key

You can find the MAC address and Wireless Network Key on a sticker on the bottom of the unit.

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