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Service Bulletins


  • Changes to your Bell MTS service rates

    November 22, 2017

    Changes to your Bell MTS service rates

  • We're upgrading to Fibe TV

    November 6, 2017

    Between November 7 and 21, we'll be upgrading the set-top boxes in your home. No new equipment is required. During the upgrade, your set-top box will be interrupted for up to 20 minutes.

  • Internet changes

    October 23, 2017

    On October 26, 2017 we changed the name of our residential Internet plans. The price, speed and features of your current plan are not impacted by this change. This is a name change only.

  • CDMA Network Changes

    October 13, 2017

    Effective December 1, 2017, Bell MTS customers will no longer be able to roam on CDMA networks outside of Canada.

    Please note this change will only affect customers who use CDMA devices outside of Canada. Customers who use CDMA devices in Manitoba will not be impacted.

    If you are currently a Bell MTS customer using a CDMA device and require wireless service outside of Canada, you are encouraged to upgrade to a HSPA/LTE capable device.

  • ASUS ZenFone 3 product alert

    July 12, 2017

    ASUS ZenFone 3 Laser phones may not be able to make 9-1-1 calls. Your safety may be at risk. Please contact ASUS at 1 888 678-3688 for more information.

  • Price Adjustments for Residential Customers

    June 30, 2017

    In order to maintain our quality of service and technological leadership our customers have come to expect, Bell MTS must adjust the costs we charge to the customer.

  • Price Adjustments for Business Customers

    June 30, 2017

    In order to maintain our quality of service and technological leadership our customers have come to expect, Bell MTS must adjust the costs we charge to the customer.

  • Scam Alert: Calls from telemarketers

    February 9, 2017

    Some of our customers have been receiving unwanted phone calls from telemarketers claiming that Bell MTS has aligned itself with an outside company for long distance and other savings opportunities. We want our customers to be aware that Bell MTS has no connection whatsoever to these telemarketers and has not authorized these phone calls.

  • Web Hosting Notice: PHP support

    January 26, 2017

    Beginning March 1, 2017, the Bell MTS web hosting platform will support PHP versions 5.6 and higher. This is a notice to upgrade if you are currently using any version(s) below PHP 5.6.

  • EVDO Network Changes

    December 20, 2016

    Effective May 1, 2017 we will be shutting down a portion of our CDMA data service, also known as our EVDO Wireless Network in order to make enhancements to our LTE Network.

  • Web Hosting Upgrades

    June 8, 2016

    On July 7, 2016, we are upgrading our Web Hosting platform.

  • Scam Alert: Online Survey Popups

    January 18, 2016

    Some of our customers have been receiving pop-up ads claiming to be surveying Bell MTS customers about their Internet services. The pop-ups might look similar to the box below:

  • Notice and notice copyright owner / claimant FAQs

    July 3, 2015

    This page provides information for copyright owners/claimants who have questions about Bell MTS' Notice and Notice process. If you are a Bell MTS customer looking for more information, please visit our customer FAQs.

  • Beware of Bill Fraud

    June 30, 2015

    It is important to know that bill fraud can occur and to learn the steps to help protect yourself from paying a fake bill.

  • Introducing the 'Measuring Broadband Canada' Project

    May 20, 2015

    The 'Measuring Broadband Canada' project has been established to provide Canadians with reliable and accurate data concerning broadband speeds across the country.

  • Introducing Alert Ready, Canada's new Emergency Alert System

    April 1, 2015

    Alert Ready is a system designed to deliver critical and potentially life-saving alerts to Canadians through TV and radio. The Alert Ready system is developed in partnership with federal provincial and territorial emergency management officials, Environment Canada and the broadcast industry to ensure you receive alerts immediately. As of March 31st, 2015 Bell MTS will now broadcast the alerts to our Ultimate TVĀ® customers.

  • Copyright Modernization Act Notice and Notice Regime

    January 5, 2015

    Frequently asked questions regarding the Copyright Modernization Act Notice and Notice Regime - Bill C-11.

  • Managing your account security - Protect your personal information from phishing

    January 4, 2014

    If you receive an unexpected email from someone claiming to be from Bell MTS which asks you for personal information such as your username, password, identification or banking information, please beware.

  • Bell MTS Internet Maintenance Windows

    August 30, 2005

    Bell MTS has reserved these blocks of time for regular Internet and TV network maintenance that may impact Internet service: Sunday, Tuesday and Thursday mornings, between 1:00 a.m. and 6:00 a.m.

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