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Your IP Relay Account

How to change your Bell MTS IP Relay Service preferences

In order to change the language (English/French) or the font size and colour:

  1. Click on the Preferences tab at the top of the Bell MTS IP Relay page.
  2. Edit preferences as needed.
  3. Click on Save Changes. Changes to your preferences will be updated the next time you login.

If you want to start over click Reset font.

If you want to return to the Make a call screen, close the window.

How to update your Bell MTS IP Relay Service profile information

* Important updating your profile information is your responsibility. Please keep all address information up to date in case of emergency.

  1. Click on the Profile tab at the top of the Bell MTS IP Relay page.
  2. The Profile box will open.
  3. Edit your profile as required.
  4. Click on Save Changes.
    • Your profile has been updated.
  5. Close the window to return to the Make a call screen.
How to use the Bell MTS IP Relay Service address book
  1. Click on the Address Book tab at the top of the Bell MTS IP Relay page.
  2. The Address Book box will open on your screen.
  3. Select what you would like to do:
    • Edit - will allow you to change the contact information.
    • Delete - will allow you to remove the contact from your address book.
    • Call - will automatically place the number in the Number to dial field.
    • Add - will allow you to add contacts.
  4. Close the window to return to the Make a call screen.
What happens to my Bell MTS IP Relay Service if I move to a new location?

You must keep your location (address) information up-to-date in your Account Profile to ensure that emergency calls connect to the most appropriate 911 operator.

To make changes or updates on your Account profile, simply log in to the Bell MTS IP Relay page and update your address in your Account profile.

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