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IP Relay Service

Tip:

If you require assistance with the Bell MTS IP Relay Service, please Contact Us and refer to the MTS Accessibility Centre section.

What is Bell MTS IP Relay Service and who can use it?

Bell MTS IP Relay is an operator assisted service for individuals with a hearing impairment (deaf, deafened, hard of hearing) and individuals who have difficulty speaking to make and receive text based calls from their personal computer (PC).

The person using Bell MTS IP Relay types their conversation and an Bell MTS IP Relay operator, then reads the typed conversation to the other party. The Bell MTS IP Relay operator, in return, types the other party's spoken words back to the IP Relay user.

Hearing users can place calls to individuals with a hearing impairment (deaf, deafened, hard of hearing) or people who have difficulty speaking by dialing the Bell MTS IP Relay operator at 1-877-258-5606. The Bell MTS IP Relay operator will ask for the 9 digit IP Relay number of the person you are calling. When the individual is logged into Bell MTS IP Relay they will receive a message alerting them of an incoming IP Relay call. If the individual is not logged into Bell MTS IP Relay the calling party will be given the option of leaving a text message.

Calls placed through the Bell MTS IP Relay Service are entirely confidential. Bell MTS IP Relay operators are professionally trained and follow a strict code of ethics. No record of conversation content is retained.

Is there a charge for this service?

There is no charge for using the Bell MTS IP Relay Service to place local or long distance calls using a PC. For wireless Smartphone devices all applicable usage charges will apply. Directory Assistance calls will be charged at regular rates and will appear on your Bell MTS Home Services bill.

Is this service available in French?

Bell MTS IP Relay service is available in both English and French. The IP Relay user will select their language preference when registering for the service.

What requirements are needed to use IP Relay Service

PC Requirements:

  • Internet connection (DSL, Cable, T1, etc).
  • Internet browser (Microsoft Internet Explorer 6 or 7, Apple Safari 4 or greater, Mozilla Firefox 3.5 or greater, Google Chrome).
  • Computer.

Smartphone requirements:

  • Smartphone with QWERTY keyboard.
  • Web browser supporting AJAX and Javascript.

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