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IP-based telephony emergency services information

Limitations apply when you dial 9-1-1 using Bell MTS IP-based telephony services.

When do I have access to 9-1-1 and when do I not have access to it?

When you place an Emergency Call using SIP Trunking, Hosted Collaboration Solution (HCS) or Hosted Unified Business (HUB) (IP-based telephony services), your call and location information are not automatically sent to the nearest emergency response centre. You must inform anyone using IP-based telephony services about these limitations. The emergency call is first answered by a third-party operator. You must be ready to provide your location information verbally to the operator who will then route the emergency call to the appropriate emergency response centre, based on the information you provided. 9-1-1 service is not available in certain parts of Canada where local authorities have not made it available.

Web Portal

IP-based telephony services include a web portal which you may use to update, as needed, the most likely location information for telephone numbers provided with the service. Due to the nature of the services, correlation between a telephone number and the location of an end-user is not always possible. You are solely responsible for providing the correct location information via the web portal which may be used by the emergency response centre if the 9-1-1 caller is unable to identify their location. If you do not provide the correct location information, emergency services may be dispatched to the wrong address. In such cases, Bell MTS and its suppliers are not liable for any and all claims or actions arising out of any such misrouted 9-1-1 calls.

What about emergency calls made from outside of Canada?

Please use another phone service. An operator may answer the call but will not be able to transfer it to the appropriate emergency response centre.

Managing 9-1-1 temporary address

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