Skip Navigation

Call Waiting user guide

With Call Waiting you'll know when another call is coming in, when you're already on the line. A single tone during your present call indicates that there is another call on your second line.

Notes:

  • Second callers will hear the normal ring instead of a busy signal.
  • If Call Waiting has been temporarily turned off, second callers will hear a busy signal or, if you subscribe to it, be routed to Call Answer.
  • If you do not answer a waiting call within two rings, it will go unanswered.
  • If you lose a call, hang up. The phone will ring and the call will be re-established.
  • Call Waiting will not work when you are on a 3-Way call. The caller will receive a busy signal or be routed to Call Answer if you subscribe to it.
To use Call Waiting

If you are on a call and someone else is trying to reach you:

  1. A single tone will indicate that another call is waiting.
  2. Inform caller #1 that you are putting them on hold.
  3. Press and release the disconnect/flash/link button for one second. Caller #1 is now on hold.
  4. You may now talk privately to caller #2.
  5. To return to caller #1, press the receiver disconnect/flash/link button.

Note:

Call Waiting and Cancel Call Waiting will not work if an extension is on the line.

To temporarily cancel Call Waiting

Before you place your call:

  1. Lift the handset and enter *70.
  2. Listen for two beeps.
  3. Place your call.

Note:

Call Waiting will be restored when you hang up.

During a call

  1. Press the disconnect/flash/link button for one second to put the call on hold.
  2. Listen for a dial tone.
  3. Enter *70.

Note:

Call Waiting will be restored when you hang up.

To use Visual Call Waiting

If you are on a call and someone else it trying to reach you:

  1. A single tone will indicate that another call is waiting.
  2. Look at the Call Display to see who is calling.
  3. Choose how to handle the incoming call:
    • Answ2nd - Places the first call on hold and connects you to the second caller.
    • Drop1st - Disconnects the first call and answers the second call.
    • CallAns - Sends the second caller to voicemail (must subscribe to Call Answer to use this option).
    • I'mBusy - Sends a pre-recorded "busy" message to the second caller.
    • Join - Allows you to join the calls and engage in a three-way conversation.
    • PlsHold - Sends a pre-recorded "wait" message to the second caller.

Notes:

  • Once either call has been placed on hold you can alternate between calls, disconnect either call or conference the two calls.
  • You must have a compatible phone (i.e. Vista 390 or Aastra 480e) and subscribe to Visual Call Waiting to use.

Was this page helpful?

How could we improve this page?


Support

Hours of operation