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Call Trace

Call Trace is a service provided to all Bell MTS Home Phone customers for free. If you receive harassing, obscene or threatening calls, you can use Call Trace to record the number of the last call you received. This provides evidence of harassing calls to your home phone number.

Notes:

  • This service should only be used in serious situations. The details of the trace will be released only to the police; you will not be advised of the caller's number.
  • Call trace is kept in Bell MTS Security records for a period of 2 months.
  • This service is available to single-line residence and most business customers where Call Display is available.
To activate Call Trace
  1. Pick up your home phone and listen for a dial tone.
  2. Dial *57 (*957 from a Centrex phone1).
  3. Listen for an activation announcement.
  4. Press 1.

When you activate Call Trace, the number, date and time of the last call you received is recorded by Bell MTS and can be forwarded to police upon your request. Call Trace is effective even when the caller has blocked their name and number.

Steps to take when receiving harassing phone calls
  • Hang up immediately.
  • If the call was a threat to life, contact the police immediately.
  • Activate Call Trace via the instructions provided above.
  • Be sure to note the date and time of each harassing call.
Circumstances where call trace will not work
  • When activated from a cellular/wireless telephone, multi-party line, a trunk group, or from analogue switching equipment.
  • When activated from a Teen Ring line with Call Answer (Without Call Answer, calls can be traced that are placed to the Teen Ring line.)
  • When caller has engaged operator assisted blocking.
  • For multi-line customers on the same trunk as the harassing call is received.

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