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Whole Home Wi-Fi

How can I change my Whole Home Wi-Fi network password?

There are two methods of changing your Wi-Fi network password or network name

Method 1: Through the Bell Whole Home Wi-Fi App.

  1. Open the Bell Whole Home Wi-Fi App.
  2. Open the Password Access Menu.
  3. i. For IOS: Open Menu (three horizontal lines)-> Select Access
  4. ii. For Android: Open Menu (three horizontal lines)-> Select Access or Select the Key Icon from the home screen
  5. 3. Change the password or network name by selecting the appropriate fields in the sub menus (three vertical dots or pencil icon/Edit icon).

Method 2: Change your password though MyAccount.

    1. Log into MyAccount or Sign up for MyAccount, if required.
    2. Click on "Manage my Whole Home Wi-Fi" in the Internet section of your MyAccount Services.
    3. Enter:
      1. Whole Home Wi-Fi network name of your choice
      2. Network password/key of your choice
      3. Network password/key again, to confirm
    4. Click update.
Why do I have to re-enter my Wi-Fi credentials on all my devices?
  • Re-entering the Wi-Fi credentials ensures that you are recognized on the new Wi-Fi network and are able to take advantage of its features.
  • Some Wi-Fi network broadcast names were delineated with 5 GHz or 2 GHz at the end.
  • Your devices will not recognize the previous stored credentials as they will appear different by the change in text of the network broadcast name.
  • This is most likely to occur if you previously used a Wi-Fi extender, Home Hub 3000, or third party solution, and want to continue using the same network name and password.
Why don't I see a 2.4 GHz or 5 GHz Wi-Fi band to connect to?
  • The Whole Home Wi-Fi product has advanced capabilities such as automatic band steering.
  • A single SSID (Wi-Fi network broadcast name) will be transmitted to connect to either 5 GHz or 2.4 GHz bands.
  • The technology will select the best network to connect to in order to mitigate surrounding Wi-Fi interference, improve signal strength and maximize performance.
Help, my Wi-Fi network isn't working!
  • Call 204 225-5687 for assistance.
What are Whole Home Wi-Fi Pods?

Whole Home Wi-Fi pods are additional access point that are placed throughout your home.  They work together to create a seamless, powerful Wi-Fi network in every room.

Wi-Fi Pod mini – Provides average speeds of 150 Mbps in the optimal setup.

How do I connect my first pod?

Choose any pod from your pack.  This will become your gateway pod and will be the primary link that connects all your pods together.

  1. Use the provided Ethernet cable, and connect on one end with the pod.
  2. Plug the other end into your Internet gateway (Home Hub 3000, 5168, etc.) by connecting it to one of the four Ethernet ports. The Ethernet ports will be yellow on the back of the device.
  3. Plug the pod into an available power outlet.
What do I do with the rest of my pods when I first set them up?
  1. Spread your pods throughout your home as you plug them into power outlets, to ensure broad coverage. We recommend connecting pods on inside walls in the home and within 10-20 feet from one another. This will ensure adequate pod to pod connections.
  2. Once moved, pods require a minimum of 10 minutes to recalibrate their connection to the rest of the network. Allow for up to 48 hours for full optimization.
  3. Do not place pods directly next to one another, as this may reduce the performance of your network.
  4. Follow the recommendations in the app for placement and configuration.
Can I move my pods around my home?
  • You may move around your pods to improve Wi-Fi coverage to certain areas. For example: I want coverage in my sunroom during the summer.
  • We recommend connecting pods on inside walls in the home and within 10-20 feet from one another. This will ensure adequate pod to pod connections.
  • Once moved, pods require a minimum of 10 minutes to recalibrate their connection to the rest of the network. Allow for up to 48 hours for full optimization.
  • Do not place pods directly next to one another, as this may reduce the performance of your network.
Are there any restrictions on where and how I place my pods, or how I use them?
  • The pods are configured for low power radiative Wi-Fi, and comply with RSS-102 Industry Canada Rules for exposure limits.
  • A minimum distance of 30cm (1ft) should be maintained between a pod and any nearby persons.
  • Do not connect the pods to an extension cord, receptacle, or any other outlet unless the prongs can be fully inserted with no part of the prongs exposed.
  • Pods are strictly for indoor use. The pods are not certified for outdoor use.
  • Do not use pods near water and avoid contact with moisture.
Where can I pick up Whole Home Wi-Fi pods?

Whole Home Wi-Fi Pods are available for pick up at all Bell MTS retail locations across Manitoba, with the following exceptions:

  • Brandon Shoppers Mall Unit 66, 1570 18th Street
  • Garden City Shopping Centre Unit K004, 2305 McPhillips Street
  • Kildonan Place Shopping Centre Unit T60, 1555 Regent Avenue West
  • Outlet Collection Mall Kiosk Unit K7, 555 Sterling Lyon Parkway
  • Polo Park Shopping Centre Unit 162A, 1485 Portage Avenue
  • Portage Place Shopping Centre Unit 143, 393 Portage Avenue
Where can I get the Whole Home Wi-Fi app?

The Bell Whole Home Wi-Fi app can be found in the Apple App Store and on Google Play.

How do I setup and use the Bell Whole Home Wi-Fi app?
  1. Log in using your Bell MTS MyAccount user name and password.  If you don’t have MyAccount, sign up here. https://www3.bellmts.ca/mts/myaccount/sign+up
  2. Download and install the app on your device.
  3. Open the app.  At the bottom of your screen select “Manitoba or Business client? Click here.”
  4. Select “Manitoba” once prompted.
  5. Enter in your Bell MTS MyAccount user name and password.
  6. Select Log in.

If this is your first time using the app and you do not have pods installed and working, you will be prompted to set up your pods.  Follow the instructions within the app.

  1. You will be prompted to connect your first pods (see How do I connect my first pod?), as well as plug in and spread your additional pods throughout your home. (see What do I do with the rest of my pods when I first set them up?)
  2. Make sure you have Bluetooth enabled on your phone, (if it is not on, the app will prompt you to enable it)

If you have already been enjoying Whole Home Wi-Fi and are only just now installing the app, you should have full access to all the features and settings.  The app will further enhance your experience and control.

How do I add a pod using the App?
  1. Ensure Bluetooth is enabled on your device.
    • The app uses Bluetooth to communicate with pods for setup
  2. Select the Menu button (three horizontal lines) from the home screen of the app.
  3. Select → Network. 
  4. Select → Set up new pods, and follow the directions.
  5. Bring your device close to each new pod to ensure they are properly recognized.
  6. When all the pods have been detected, select → All Done.
  7. The number of pods listed should correspond to the number of pods in your home.
  8. If one of the pods is missing, repeat step 4.

Note: It may take some time for the pods to fully calibrate and appear as online.

How do I remove a pod using the App?
  1. Select Menu (three horizontal lines) from the home screen of the app.
  2. Select → Network.
  3. Select the pod to be removed.
  4. Select Delete Pod from the sub menu of the corresponding pod (three vertical dots).
  5. Confirm the action by selecting Delete from the pop up.
  6. A message will confirm the pod was deleted.
How do I remove all pods using the App?
  1. Select Menu (three horizontal lines) from the home screen of the app.
  2. Select → Network.
  3. Select the sub menu (three vertical dots).
  4. Select → Delete all pods from the menu.
  5. Select Delete Pod from the sub menu of the corresponding pod (three vertical dots).
  6. Select the back arrow to go back.

Note: this feature is only available with the Android version of the app.

How do I rename an individual pod?
  1. Select Menu (three horizontal lines) from the home screen of the app.
  2. Select → Network.
  3. Select the pod to be renamed.
  4. Name the pod based on your preferences. We recommend you name the pod based on its location within your home.
How do I locate and rename all pods?
  1. Ensure Bluetooth is enabled on your device.
    • The app uses Bluetooth to communicate with pods for setup
  2. Select the Menu button (three horizontal lines) from the home screen of the app.
  3. Select → Network. 
  4. Select → the sub menu (three vertical dots) beside Network.
  5. Select → Find and name all pods.
  6. A new screen will appear directing you to bring your device to a nearby pod.
  7. Once the pod is detected by holding your device close to the pod, select a name from the list provided or create a custom name.
  8. Select Done.
  9. Bring your device close to each pod to ensure they are properly recognized.
  10. Select the back button to complete and bring you to the main screen.

Note: “Rename” and “Locate all pods” is only available with the Android version of the app.

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