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Getting Ready for Your Bell MTS Internet Installation

The Bell MTS installer will be in your home for approximately 3 to 8 hours, depending on the services you have ordered. You will receive a reminder call the day prior to your installation.

If you live in a community using the Bell MTS Fibre Optic Network, please visit Bell MTS FiON® Network Installation - Temporary and Buried Drops for more information.

Before we arrive, please check:

Important General Information
  • Person at home during the entire installation should be the person who will be using the service and a resident of the home who is at least 18 years of age. This person must be able to authorize any drilling or wiring required for the installation. One-on-one training (product features and use) will be provided at the end of the installation.

    Note:

    If you rent your residence, you must make prior arrangements to gain access to the phone room and obtain permission from your landlord (written permission from the landlord is required for any exposed wiring or drilling).

  • All gates are unlocked so the installer can gain access to the backyard where the Bell MTS box is located.
  • Pets are restrained or removed from the work area(s) including the yard(s).
  • All items are removed (knick-knacks/pictures/etc.) from the installer work areas.
  • If you have a finished basement, you must be able to remove any removable ceiling tiles or be prepared for exposed wiring. Bell MTS cannot remove ceiling tiles or cut holes into finished ceilings. Concealed wiring will also limit installation options.
  • If you have a monitored alarm system, please advise your alarm company of the date and time of your Bell MTS Service installation. Phone service may be briefly disrupted during the installation.
  • The installer is not responsible for connecting any external devices (DVD players, gaming devices, surround sound speakers, etc).
Bell MTS Internet Installation
  • All computer equipment must be set up and in working order prior to the installation.
  • Electrical power outlet may be required at each computer. You may want to purchase a surge protector/power bar if all of your electrical outlets are in use.
  • Phone jacks must be within 6 feet of the computer in order for the service to be installed. If the jack is beyond 6 feet, the computer should be moved closer to the telephone jack or you can arrange to have a jack installed closer to your computer for an additional fee.
  • Access to all Working Phones and Devices (fax machines, answering machines, satellite TV boxes, etc.) may be needed to complete the installation.
  • Bell MTS Mail email will need to be set up at time of installation. The Bell MTS installer will assist you with setting up and importing your emails.
  • If you own a wireless router, please have the wireless encryption key for your wireless home network available at the time of installation. The installer may be able to guide or coach you in setting up your personal router; however, Bell MTS can only guarantee support for Bell MTS supplied equipment.
    If you would like your home network to be fully configured and supported 24/7 by Bell MTS, please ask your sales representative about adding Bell MTS Wireless Home Networking to your order.

Note:

Bell MTS Internet includes free wireless In-home Wi-Fi at the time of installation. Your installer will supply you with your Wireless Network Name (SSID) and Security Key (WEP/WPA).

Other Bell MTS Services Installation
Billing
  • First bill may be pro-rated. It could include up to 2 months of services depending on your bill date. Internet charges may not appear on your first bill depending on your billing due date. For additional information please visit bellmts.ca/billing.
  • Sign up for My Account and get 24/7 access to:
    • Online Bill. Access your bill anytime, anywhere. It’s a convenient, environmentally friendly alternative to your paper bill.
    • Pre-Authorized Payments. Never worry about whether you've paid your Bell MTS bill.
    • Billing and Payments. View and pay your bill.
  • Visit My Bundle Savings Calculator to see how you can save over $40 a month just for bundling your services with Bell MTS.
  • Promotional Rates. At the end of your promotional period you will be charged regular rates. Please visit www.mts.ca for more information about rates and services.
  • Terms & Conditions. For a full version of the Terms & Conditions, please visit bellmts.ca/termsandconditions

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