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Before you call Internet support

Bell MTS is Manitoba's leading provider of Internet services. We provide professional technical support to our Internet customers 24 hours a day, 7 days a week. For your reference we've included some quick and helpful support information.

Troubleshooting steps

To save time, try the following common solutions to solve your connection problem.

  1. Restart your computer or device.
  2. Check all cables and cords to ensure they are securely in place.
  3. For Bell MTS High Speed Internet users, try restarting your Residential Gateway or High Speed Modem by unplugging the power cord, waiting 30 seconds, and then plugging it back in.
  4. If you are using Wi-Fi, ensure Wi-Fi is enabled on your computer or device, and that your Wireless Network name is listed.
  5. Visit various websites to determine if the problem is specific to one website.
  6. Ensure your computer or device software is updated as updates become available (i.e. Windows, iOS, Android, etc.).
  7. For assistance with common problems, please visit our Internet Support section.
What do we support?
  • Establishing your Internet connection and providing your Bell MTS Wi-Fi settings.
  • TCP/IP settings (Transmission Control Protocol/Internet Protocol) and network protocols.

Operating Systems:

  • Windows 7
  • Windows 8
  • Windows 10
  • MAC OS X v10.x

Internet Browsers:

  • Internet Explorer (Version 11 )
  • Edge
  • Mozilla Firefox
  • Safari
  • Google Chrome

Email (Setup and Basic Operation):

  • Microsoft Outlook
  • MacMail
  • Windows 8 Mail
  • Windows 10 Mail

Hardware / Connection Software:

  • Reinstallation of Bell MTS provided Network Card for the Bell MTS High Speed Internet service
  • DSL Modem Kit Contents
  • Phone Filters and Splitters
  • Bell MTS provided software

Physical Connections (Bell MTS High Speed Internet Service):

  • From your telephone line jack to the High Speed modem and from the High Speed modem to one stand-alone computer.

If you require additional technical support, please Contact Us.

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