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Reset Bell MTS Mail password

To protect your email account security, we do not keep your email passwords on file and have no way of retrieving them. If you don't remember your email password, please see instructions for resetting it.

Notes:

When you set up your Bell MTS Mail account, you would have been asked to select a "secret question" to recover a lost password. If you did not set up a secret question or can't remember your answer, please Contact Us.

Please follow these steps:

  1. Go to mtsmail.ca and click Forgot Password or go to: https://mts.ca/passwordreset.
  2. Enter your @mymts.net email address, enter the text you see in the captcha image and click Next.
  3. Enter the answer to your secret question, and type in a new password. Then click Confirm.

    Notes:

    You have 3 attempts to type in the correct answer to your security question. After 3 attempts, your account will be locked for 15 minutes. Then you can try again.

  4. Once you enter the correct answer to your secret question, your new password will be activated. Click Continue to be redirected to Webmail login page.

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