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Outlook Express

Outlook Express is an older email client that comes pre-installed with the Windows XP operating system. In order for it to work properly with your Microsoft account, Windows XP must be fully updated to Service Pack 3.

It is highly recommended to use the Bell MTS Mail website ( so that you can access your email from any computer or upgrade to a more modern email program such as Bell MTS Mail.

To setup a new email account:

  1. Open Outlook Express, click on the Tools menu and then select Accounts.

  2. Click the Add button and then select Mail to open the setup wizard.

  3. Type the name you want to appear in your emails and click the Next button.

  4. Type your Bell MTS email address or alias (e.g.,, to be displayed on your outgoing emails and click the Next button.

  5. Enter:
    • Incoming e-mail server type: IMAP
    • Incoming mail (POP3 or IMAP) server:
    • Outgoing e-mail server (SMTP) name:
  6. Click the Next button to save the server settings.

  7. Enter:
    • Account name: Your email address (e.g.
    • Password: Your Bell MTS Mail password
  8. Click the Next button to continue.

  9. Click the Finish button to return to the Accounts window.

  10. Ensure the new mail account is highlighted and click the Properties button.

  11. Click the Servers tab and ensure the My server requires authentication is checked.

  12. Click the Advanced tab.
  13. Enter:
    • Ensure both This server requires a secure connection (SSL) options are checked.
    • Outgoing mail (SMTP): 587
    • Incoming mail (IMAP): 993
  14. Click the OK button to save the changes.

  15. Click the Close button to return to the main screen.

  16. Click the Yes button if Outlook Express asks if you want it to download the mail folders.

    You may be asked which folders to show or hide, click OK on that window if it appears.

    Outlook Express will now retrieve your email.

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