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Dial-up username or password problems

If you are having problems connecting to your Dial Up or E-mail and are getting an "incorrect username or password" type error, please keep the following in mind:

Dial-up customers:

  • Your username in your connection settings should be in this format: user@mts.net.

Email:

  • The username set in your email program should only have your username, do not include "@mts.net," "@resa.mts.net," "@res1.mts.net," "@res.mts.net" or "@resc.mts.net".

If you continue to have problems with your username or password, please contact us.

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