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How to receive and pay your Bell MTS bill during the Canada Post work stoppage

The current Canada Post work stoppage will delay customer bills and payments normally sent by mail.

Please remember that you will continue to be responsible for paying your Bell MTS bill on time during a postal disruption. To keep track of your bills and avoid late fees, we encourage you to sign up for MyAccount and/or download the Bell MTS MyAccount app on your smartphone.

To sign up, please visit MyAccount and follow the simple steps to access your account online, switch to online bill, and set up pre-authorized payments by debit or credit card.

You can also make payments through online banking, at a bank machine or in person at your financial institution.

Here are some questions and answers to help you if there is a Canada Post work stoppage.

I receive my bill in the mail. How can I check my account balance?

We recommend you sign up for Online Bill on MyAccount to stay up to date on your account activity, payment amounts and due dates.

You can also check your account balance by calling 204 225-5687 and press 4 for "billing inquiries."

What are my payment options during a postal disruption?
  • Online
    Visit MyAccount and sign up for pre-authorized payments by debit or credit card. You can also make a one-time debit or credit card payment.
  • By phone
    Call 204 225-5687 and press 4 for "billing inquiries".
  • In person
    You can also print your online bill and pay in person at your bank or through an ATM. Please contact your financial institution for instructions and details.
Will late payment charges apply if I don’t get my bill or can’t send a cheque?

Yes. To avoid late fees, please sign up for Online Bill to stay updated on your account and pay your bill using any of the options outlined above.

How can I access my service agreement contract?

Please visit a store or call 204 225-5687 to arrange to have the agreement sent by email.

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