Skip Navigation

How to resolve a concern

 

At Bell MTS, we strive to provide outstanding customer service. You can share your concerns with the BellMTS Management Team. Our customer service representatives resolve the vast majority of service concerns. In the unlikely event that your concern is not resolved, you may connect with the Bell MTS Customer Relations Office and we will work with you on a resolution.

  • Telephone: 204 941-6800 (Winnipeg local) or 1 800-263-1174
  • Fax: 204 942-7876
  • Email: CustomerRelationsManager@bellmts.ca
  • Mail: Bell MTS Customer Relations Manager, Rm. CC100B, P.O. Box 6666, Winnipeg, Manitoba, R3C 3V6.

Hours of Operation: Monday to Friday, 8:30 a.m. to 4:30 p.m. Central Time.

Contact the Bell MTS Management Team

If you're still not satisfied, please contact the Bell MTS Management Team to escalate your concerns via email.

Escalate your concern

Additional information

If you are unable to reach a satisfactory resolution to your problem, the Canadian Radio-Television and Telecommunications Commission (CRTC) or the Commission for Complaints for Telecom-television Services (CCTS) may be able to assist you. The CRTC is an independent agency of the Government of Canada responsible for the regulation of telecommunications companies.

For regulated services contact the CRTC at:

Canadian Radio-television and Telecommunications Commission
Ottawa, Ontario
Canada, K1A 0N2

Please copy your letter to the Bell MTS Management Team (see contact details above).

Commission for Complaints for Telecom-television Services (CCTS)

CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.

To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1 888 221-1687.

Please note that if your query relates to any of the categories below they fall outside the scope of the CCTS.

Categories outside of CCTS scope:

  • Pricing of products or services
  • Content or an application downloaded from the Internet
  • Equipment
  • Broadcasting content
  • Telemarketing
  • Privacy concerns
  • 900 and 976 services

Chat Now

Personal

Sales

Billing

Support

Small Business

Hours of operation
Close chat window