Advocates Office for Service Questions & Concerns
If you are not satisfied after speaking to a service representative, ask for a management person responsible for the service. If you are still not satisfied, contact the Bell MTS Customer Relations Manager:
Did a Bell MTS employee give you service beyond your expectations? Let the Bell MTS Customer Relations Manager know!
- Telephone: 204-941-6800 (Winnipeg local) or 1-800-263-1174
- Fax: 204-942-7876
- Email: CustomerRelationsManager@bellmts.ca
- Mail: Bell MTS Customer Relations Manager, Rm. CC100B, P.O. Box 6666, Winnipeg, Manitoba, R3C 3V6.
Hours of Operation: Monday to Friday, 8:30 a.m. to 4:30 p.m. Central Time
Commissioner for Complaints for Telecommunications Services
CCTS is an agency independent of the telecommunications industry, whose mandate is to resolve complaints of individual and small business retail customers about their telecommunications services. If you have a complaint about your services, including local or long distance telephone service, wireless telephone service, or Internet service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you, free of charge.
To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.